About This Agreement
These Terms of Use govern your use of the San Clemente Window Care website and the booking of our window cleaning, exterior maintenance, and related services. By using this website or booking a service with us, you agree to the terms outlined below.
Our Services
San Clemente Window Care provides residential and commercial window cleaning, along with related services including screen cleaning, hard water spot removal, gutter cleaning, pressure washing, solar panel cleaning, and skylight cleaning. If our technician identifies additional work needed once on-site — such as more extensive hard water etching or damaged screens — we’ll discuss it and get your approval before any added charges apply.
Quotes and Pricing
Quotes are valid for 30 days from the date given. Pricing is based on the property details provided at the time of the quote (window count, story height, service type); if actual conditions differ significantly on arrival, we’ll let you know before proceeding with any price adjustment. There are no hidden fees — the price we confirm is the price you pay unless the scope of work changes with your agreement.
Booking and Scheduling
Appointments are confirmed by phone or email, with a reminder sent ahead of your scheduled visit. You’re responsible for providing safe, reasonable access to the property (unlocked gates, cleared walkways, pets secured). Cancellations or reschedules require at least 24 hours’ notice; cancellations made with less notice may be subject to a service fee.
Payment
Payment is due upon completion of service unless other arrangements have been made in advance (such as recurring commercial accounts on invoicing terms). Invoices not paid within the agreed timeframe may be subject to a late fee.
Our Satisfaction Guarantee
If you notice streaks or missed spots within 48 hours of your appointment, contact us and we’ll return to address it at no charge. This guarantee does not cover: recontamination that occurs naturally after cleaning (dust, marine layer, rain spotting), pre-existing glass damage or etching disclosed before service, or areas that were inaccessible at the time of the visit.
Pre-Existing Conditions and Glass Damage
Before beginning work, our technician will note any visible pre-existing damage, hard water etching, or fragile/older glass conditions. We are not responsible for damage related to pre-existing conditions of the glass, frames, or screens that existed prior to our service.
Property Access and Safety
We reserve the right to decline unsafe work conditions, including roof access on tile or fragile surfaces not accounted for in the original quote. You are responsible for securing valuable or fragile personal items near work areas prior to our arrival.
Limitation of Liability
Our liability is limited to the value of the service provided, except where applicable law requires otherwise. We are not liable for indirect or consequential damages. Customers are responsible for the accuracy of information provided at booking (address, access instructions, property details).
Website Use
The content on this website is provided for general informational purposes only and should not be relied upon as a substitute for speaking with us directly about your specific property and service needs. For an accurate quote or answers about your situation, please call or use our contact form.
Privacy
Our collection and use of your personal information is governed by our separate Privacy Policy.
Governing Law
These terms are governed by the laws of the State of California, and any disputes will be resolved in the courts of Orange County, California.
Changes to These Terms
We may update these Terms of Use from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
Contact Us
San Clemente Window Care
2449 S El Camino Real, San Clemente, CA 92672
Phone: (949) 841-3205
Email: support@sanclementewindowwashingca.com